CWN Marine has grown to become a premium distributor of marine technologies, brands, and services, where they offer Jotron’s portfolio of navigation, safety, and communications systems to the maritime industry. As the first port of call for marine electronics, CWN Marine and Jotron share the same core values in ensuring a safer journey at sea.
Today we’re speaking to Willem Auret, Technical Director at CWN Marine, about the factors that make this partnership successful.
Partners who understand the importance of quality
Our partnership combines dependable products, strong technical expertise, and responsive support. What makes the collaboration with Jotron valuable to you, Willem Auret?
- We rely on manufacturers who understand the realities of the maritime industry and can support us in delivering safe, compliant, and reliable solutions to vessel operators worldwide, he says. We also benefit from Jotron’s technical knowledge and practical support, which helps us provide the best possible service to those vessel operators, Willem Auret adds.
Willem Auret underscores that Jotron consistently demonstrates a commitment to quality, reliability, and long-term partnership, which helps CWN Marine meet their customers' expectations and maintain the highest standards of service.
Deep expertise in maritime safety communications
As a leading provider of communication products and systems for land, sea, and air, Jotron has extensive expertise in maritime safety communications, GMDSS systems, and emergency equipment. Expanding on this, what expertise does Jotron have that you benefit from?
- Your deep understanding of international maritime regulations, product certification requirements, and real-world operational needs gives us confidence when recommending their solutions to our customers, explains Willem Auret.
The right products, right on time
At Jotron, we are determined to provide customers and partners excellent commercial and technical support throughout the entire process. How does Jotron assist you in obtaining the products and solutions you need?
- Whether we need product recommendations, technical clarification, documentation, regulatory guidance, or delivery support, your team is accessible and responsive. You help us identify the right solution for each application and work with us to ensure products are available when our customers need them, often within very tight operational timeframes, Willem Auret says.
Navigating a highly regulated market
CWN Marine operates in the maritime industry, a highly regulated environment where knowledge of and compliance with regulations is essential. What does this require of the products you offer?
- Safety, reliability, and compliance are critical in our highly regulated market. Vessel owners need assurance that their equipment meets SOLAS, GMDSS, and other international requirements while remaining dependable throughout its service life, Willem Auret explains. Having a supplier like Jotron that understands these requirements and stays ahead of regulatory developments creates significant value for both us and our customers.
CWN Marine’s Technical Director also points out that product quality alone is not enough; proper certification, documentation, regulatory compliance, and long-term support are equally important. This is where the partnership between Jotron and CWN Marine becomes truly valuable.
Trust, competence, and responsiveness
What is important to you in your relationship with Jotron as a supplier?
- We value a supplier that stands behind its products, communicates openly, and supports its partners when challenges arise. We also appreciate consistency in product quality and the willingness to work together to find practical solutions for our customers.
For CWN Marine, trust, reliability, technical competence, and responsiveness are the most important factors in a great partnership. According to Willem Auret, Jotron has consistently demonstrated these qualities, making them a trusted and reliable long-term partner.
Keeping vessels compliant, even on tight port calls
Do you have any examples of situations or customer events that have added value?
- Many of our customers operate vessels on demanding schedules where equipment issues or mandatory replacements must be resolved during brief port stays. In numerous situations, close cooperation with Jotron has enabled us to source the necessary equipment quickly and receive the technical support required to complete installations, testing, and certification within tight deadlines, Willem Auret shares. This collaboration helps vessel operators avoid costly delays, maintain compliance, and continue their operations without interruption.
Beyond individual projects, CWN Marine regularly includes Jotron products as part of long-term maintenance and service agreements with their customers. As the products consistently perform well throughout the contract period, this helps CWN Marine deliver predictable maintenance costs to their customers.
- We do this because we have confidence in the reliability, durability, and long service life of Jotron equipment, Willem Auret explains. It also makes our maintenance agreements more cost-effective and provides vessel owners with greater confidence in the long-term operation of their safety and communication systems, he concludes.
These are the moments where the value of a strong partnership becomes most apparent, creating benefits not only for CWN Marine and Jotron, but most importantly for the vessel operators that we both support.
About CWN Marine B.V
- CWN Marine is your first port of call for cutting-edge marine electronics technologies and specialised technical services, covering port activities, boating and sea safety, radio, satellite communications, and defence and security operations.
- With combined decades of experience, CWN Marine's skilled team is dedicated to service excellence.
- CWN Marine represents 48 world-renowned brands, specialising in the distribution and repair of navigation equipment and marine electronics.
- CWN Marine's vision is to become the preferred partner with the best technical service and highest success rate upon the first day of intervention.
Are you interested in partnering with Jotron? We invite you to connect with us to explore potential collaboration opportunities. Please contact Vegar Pettersen, Sales and Marketing Director, Maritime, tel. +47 33 13 97 00.
